Terms & Conditions

Terms and Conditions

  • All orders placed online will be shipped Monday to Friday (excluding Public Holidays) using Australia Post Satchels.
  • Shipping fees will be calculated and the amount shown on checkout before order is placed.
  • Orders over $100 will be free of shipping charge (discount applied automatically at checkout).
  • Orders paid by Direct Debit will be ‘On Hold’ until payment is confirmed (around 2-3 business days).
  • During the warmer months (November – March), some goods may be shipped with a cool-pack to keep items cool and avoid spoilage of items.
  • During Christmas and Easter period, shipping may take an extra 4 days to be delivered.
  • If any products ordered online become unavailable or ‘Out of Stock’ we will ensure to contact the customer as soon as possible and offer the following options:
    • An estimated time for the product to arrive back in stock.
    • A substitution for another product of their choice.
    • Refund of the ‘Out of Stock’ product.

If you have any questions, don’t hesitate to contact us by email on: shop@sweetsonline.com.au

Thank you for shopping with us.

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